Company Name: RYDE MEDIA LTD
Company Number: 14900679
Registered Address: 4-4a Blackburn Road, Accrington, United Kingdom, BB5 1HD
Contact Email: Support@kbtrainingdev.com
Phone Number: +44 7367 053810
This Delivery Policy explains how RYDE MEDIA LTD manages the delivery of its digital services. As a digital-first agency, we do not ship physical goods. Instead, we deliver our work electronically through secure online methods.
Our core services include:
Digital Strategies
E-Commerce Solutions
UI/UX Design
Web Development
All deliverables are provided in digital format. Delivery may occur via:
Email attachments (e.g., PDF reports, strategy documents)
Secure file transfer (e.g., Google Drive, Dropbox, WeTransfer)
Design platforms (e.g., Figma, Adobe XD)
Development platforms (e.g., GitHub, CMS access, staging servers)
Project management tools (e.g., Trello, Notion, Slack, Asana)
No hard-copy or physical items are shipped.
Delivery times depend on the scope and complexity of the project. Estimated timelines are agreed with the client before work begins. Typical delivery ranges:
| Service Type | Estimated Delivery Time |
|---|---|
| Digital Strategy Reports | 5–10 business days |
| UI/UX Design Mockups | 7–15 business days (per milestone) |
| E-Commerce Setup | 10–20 business days |
| Web Development Projects | 15–30+ business days (depending on scope) |
Note: Timelines may vary based on client responsiveness, project complexity, and third-party dependencies.
Clients play a crucial role in ensuring projects stay on schedule. To avoid delays, clients must:
Provide required materials (content, branding assets, product information, etc.) promptly.
Approve milestones or revisions within the agreed timeframe (usually 48–72 hours).
Supply access credentials (e.g., hosting, CMS, domain) when necessary.
Delays in providing these may result in adjusted delivery dates.
Upon completion of a project or milestone, we will notify the client by email.
Deliverables will be shared via the agreed platform (email, file transfer, staging site, etc.).
Clients will have a review period (usually 5–7 business days) to confirm acceptance or request revisions (as per project agreement).
Once confirmed, the project is considered delivered and complete.
We typically deliver in the following formats:
Documents: PDF, DOCX, PPTX
Designs: PNG, JPG, Figma, Adobe XD
Code/Web Projects: ZIP files, GitHub repo, CMS backend login
Reports: PDF, Google Sheets/Docs
Custom formats can be provided upon request and agreement.
While we strive to meet all deadlines, RYDE MEDIA LTD is not liable for delays caused by:
Client inaction or late response
Third-party failures (hosting downtime, platform restrictions)
Circumstances beyond our control (e.g., natural disasters, strikes, government regulations, internet outages)
We will always notify clients promptly if such situations occur and propose revised delivery timelines.
Project files are retained by RYDE MEDIA LTD for up to 6 months after delivery.
Clients are encouraged to download and securely back up their deliverables immediately after delivery.
If you have questions about delivery or require assistance accessing your deliverables, please contact:
RYDE MEDIA LTD
📍 4-4a Blackburn Road, Accrington, United Kingdom, BB5 1HD
📧 Support@kbtrainingdev.com
📞 +44 7367 053810
